Online Store Support
Click here to download the Product Directions sheet, in order to learn how to use your products.
Please be advised that you must call 24hs in advance to cancel your appointments in order avoid full charges.
If you have any questions or concerns, or for personal recommendations tailored to your skin type, please e-mail us at products@susanciminelli.com or call 1-888-332-9772.
Susan Ciminelli is committed to providing outstanding customer support, if
your issue has not been resolved by our staff please feel free to contact
Susan Ciminelli directly at sciminelli-support
susanciminelli.com. If you would
like to receive a free web consultation please use the "Ask Susan" feature
on our site. All questionnaires are read and answered personally by Susan
Ciminelli.
Shopping Instructions
To shop online please follow these simple steps:
- Choose from our categories of products.
- Once you have chosen your item, click in the box marked 'buy now' and fill in the quantity required. You can review the contents of your basket at any time.
- Once you have finished shopping, click on 'checkout' where you will be shown the contents of your shopping basket and the total cost.
- If you are satisfied fill in the details of your credit card on the registration page as requested.
- Confirmation of your order will be sent to you by email within 24 hours.
Shipping and Handling Costs
Sales tax will be charged at the current rate to residents of New York State. A $5 handling fee is applied to all orders except those shipped with Standard/Ground method.
- Standard/Ground - $10.00 (USA)
- 2nd Day - $17.50 (USA)
- Overnight - $25.00 (USA)
- Messenger (Manhattan only) - $18.00
- Shipping prices vary for international shipping. Please contact us to get an exact shipping rate for your country.
Returns and Exchanges
Due to health and hygiene considerations, all sales through susanciminelli.com are final. We can not accept returned or offer refunds or exchanges on any product.
