Products Support

Recommended Reading:

5 Easy Steps To Beautiful Skin

• Learn How To Use Susan Ciminelli Products (PDF)


If you have any questions or concerns, or for personal recommendations tailored to your skin type, please e-mail us at products@susanciminelli.com or call 1-888-332-9772.

 

Shopping Instructions

To shop online please follow these simple steps:

  1. Choose from our categories of products.
  2. Once you have chosen your item, select the product options if required and click in the box marked 'Add to Cart'. You can review the contents of your basket at any time.
  3. Once you have finished shopping, click on 'Checkout' where you will be shown the contents of your shopping basket and the total cost.
  4. Once satisfied, fill in the details of your credit card on the checkout page as requested.
  5. Confirmation of your order will be sent to you via email.
Note: When making any purchases at the Beauty Clinic 'I See Beauty Inc' will appear on your statement as our company name. When placing an online order 'Skincare Products Inc' will appear on your statement as our company name.


Shipping and Handling Costs

Sales tax will be charged at the current rate to residents of New York state and Florida. A $5 handling fee is applied to all orders except those shipped by the Standard/Ground method.

Domestic Orders

  • Free In-Store Pick Up (at the Beauty Clinic in New York City
  • Standard/Ground - FREE for orders over $20; otherwise $10.00* (continental USA)
  • Standard/Ground - $50 (Alaska, Hawaii and other U.S. Territories)
  • 3rd Day - $22 (USA)
  • 2nd Day - $28.00 (USA)
  • Next Day - $68.00 (USA)
  • Messenger - $18.00 (Manhattan only) 

International Orders

  • Standard/Ground - $17.00 (Canada)
  • International Shipping - $50 (European Union, additional rates may be applied **)
  • International Shipping - $70 (All other countries, additional rates may be applied **) 

United Parcel Service is our carrier of choice.  We are not responsible for UPS delays.  A tracking number for your package is sent to you via email after your order has been packed at our headquarters.  When choosing a shipping method, please be aware that UPS operates on business days.  Orders placed after 2pm EST will not ship out until the following business day. With any two-day shipping orders, they will arrive two business days after the order has been completed by our shipping department.  You will receive an email confirmation informing you that your order is complete. 

*Standard/Ground shipping may exceed $10.00 if package exceeds a certain weight limit or travel distance. Please enjoy free ground shipping within the continental United States on orders over $20. Customers are responsible for providing accurate shipping information.  If incorrect, customers will be responsible for paying any additional charges that may incur.

** In rare cases we might not be able to ship to some international destinations. We will contact you if there's a problem with your order. If you would like to know in advance if we ship to your country or the exact cost of shipping please contact us.

 

Reward Points Program

This program was created to reward our loyal customers. For each purchase you make on www.SusanCiminelli.com, you receive 1% of the subtotal back in the form of reward points. This means that you are granted one reward point for every dollar you spend on our website. Each point is equivalent to $0.01. Once 2000 points are accumulated, you may receive $20 off a following order.

You must be a registered user on our website to participate in this program. You must checkout using your username and password in order for the points to be applied toward purchases. Points do not expire and they are kept track of in your online account.
 
Points cannot be used toward the purchase of  Harper Collins publications, products already discounted, or shipping and handling charges. We reserve the right to add or remove products from this exclusion list without notice. Points may not be redeemed with some discounts or promo codes at the time of purchase. We reserve the right to discontinue or suspend this program at any time. Points are non-redeemable in the form of cash, refunds, or store credit. Points are considered forfeited if not redeemed during the lifetime of this program. We reserve the right to change the terms and conditions of this program without notice.

 

Returns and Exchanges

Our company will gladly issue a full refund to the original credit card for any unopened products that are returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. No cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

For products damaged in transit, pictures of the damage must be sent to products@susanciminelli.com within 3 days of receiving the package in order for a credit to be issued.  If UPS is at fault for the damage, a report must be filed with them within 14 days of shipping.

If you have an allergy to one of our product's ingredients, please make note of it when placing your order.  We are not liable or responsible for allergic reactions to our products. For proprietary reasons we cannot post the full ingredient lists online.  For questions regarding allergy concerns, please call the Susan Ciminelli Beauty Clinic at (212) 750-4441 during business hours.

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